About Financial Transactions

Solicitation Policy

The following statements are based on the Financial Instruments and Exchange Act, which is the main statute codifying securities law and regulating Financial Instruments Business Operators in Japan. Click here for the information on the Law (provided by FSA: Financial Services Agency).

Tokyu Land Capital Management Inc. (hereinafter TLCM), with respect to the solicitation policy required to be set out in accordance with the Law on Sales of Financial Products (2000 Law No.101,including subsequent revisions), has established the following rules and promises to comply with them to sell financial instruments properly so that we can provide better financial products and services to our clients and react to our clients responsibly.

1. Matters to be considered in light of our clients' knowledge, experience, financial conditions and purposes of making contracts related to the sales of financial instruments

(1)

In solicitation or entering into a contract for the sales of, or brokerage or agent for the sales of, financial instruments such as trust beneficiary interests, TLCM makes efforts to provide advice and explanations appropriately taking the followings into considerations; the clients' knowledge level, experience, financial conditions and the purposes of making contract regarding the sales of financial instruments.

(2)

In order for our clients to enter into the transaction at their own judgment and risk, TLCM will make efforts to obtain our client's understanding on important matters such as the product contents and risk of it by delivery of relevant documents and/or other appropriate means.
2. Matters to be considered for clients regarding solicitation means and its time slots
  • (1) TLCM will carry out proper solicitation in accordance with the Financial Instruments and Exchange Law., and other relevant laws and guidelines.
  • (2) TLCM will make efforts not to carry out solicitation during times or at places inconvenient to our clients.
3. Matters for securing proper solicitation
  • (1) TLCM makes efforts to maintain internal organization structure in order to carry out proper solicitation.
  • (2) TLCM makes efforts to improve our services and deal with any clients' complaints or request sincerely.

Matters to be noted About Financial Instruments Transaction

  • 1. Name of Financial Instruments Trader
    Tokyu Land Capital Management Inc. Kanto Local Finance Bureau (Financial Instruments) License No.887
  • 2. TLCM carries out Investment Management Business, as well as Investment advisory and agency business and Type 2 Financial Instruments Business
  • 3. TLCM is a member of the Japan Investment Advisers Association
  • 4. The fees payable by the client for a contract for a financial instrument transaction is determined based on mutual agreements considering the type of product and contract.
  • 5. Securities dealt with by TLCM (such as real estate trust beneficiary interests, interests in collective investment scheme, etc.) may be ultimately experienced a principal deficit or a loss more than the initial principal amount depending on the fluctuations in the value of the targeted investment real property and its leasing situations. TLCM does not guarantee the return of the principal sum and generation of interests. As such, clients shall bear the risk of their investment value of securities becoming lower than the principal amount of securities invested.

Expiration Date Under the Professional Investor system

TLCM specifies September 30th (even for years in which this is not a business day) to be the Expiration Date on the effective period for changes from Client Other than Professional Investor (hereinafter “General Investor”) status to Professional Investor status under the Professional Investor system pursuant to the Financial Instruments and Exchange Act, a date no later than one year after the acceptance date (as defined below). (This does not apply to customers for whom TLCM has approved a change from General Investor to Professional Investor status by July 14, 2011.)

Under the Professional Investor system pursuant to the Financial Instruments and Exchange Act, clients are categorized as Professional Investors or General Investors. For Professional Investors, certain restrictions on financial-instruments business operators do not apply, including restrictions on advertising and other information as well as obligations to deliver documents to clients prior to and upon the conclusion of a contract.

Upon request, clients may change from Professional Investor to General Investor status or vice versa, subject to approval by TLCM through the designated procedures.

Transfer from General Investor to Professional Investor status is effective as of the date on which TLCM accepts the transfer (“acceptance date” hereinafter) through the Expiration Date.

This Expiration Date must be a specific date no later than one year after the acceptance date. As noted above, TLCM has designated September 30th (even in years for which this is not a business day) as the Expiration Date (hereinafter “announced date”), a date no later than one year after the acceptance date. (For this reason, in certain cases, the effective period until the Expiration Date will be less than one year, depending on the client's acceptance date.)

Note that the announced date above does not apply to clients for whom TLCM has accepted a request to change from General Investor to Professional Investor status by July 14, 2011 (i.e., clients for whom transfer procedures have already been completed as of the date of announcement of this notice). In such cases, the Expiration Date specified in the relevant transfer procedures shall apply instead.

Additionally, even after a change from General Investor to Professional Investor status through the designated procedures, clients will revert to General Investor status from the day after the Expiration Date and must therefore apply for renewal of their Professional Investor status. They may do this starting one month before the Expiration Date (or at least one day after the acceptance date if there is less than one month between the acceptance date and the Expiration Date).

Note that if the change from General Investor to Professional Investor status was renewed on or after July 15, 2011, the uniform Expiration Date after this renewal for all clients, including those for whom TLCM has approved a request to change status from General Investor to Professional Investor by July 14, 2011 (i.e., clients for whom transfer procedures have already been completed as of the date of the announcement of this notice), shall be September 30th (including years for which this is not a business day), a date no later than one year after the previous Expiration Date.

The Measures for Complaints Handling and Disputes Settlement

TLCM will make every effort to respond to customers' complaints, etc. sincerely and promptly to obtain customers' understanding in accordance with TLCM's "Complaints Handling Rule". TLCM's standard procedures for settling complaints are as follows:

  • 1. To accept customers' complaints, etc.
  • 2. To interview with the relevant persons-in-charge of TLCM and consider resolution measures for customers' complaints
  • 3. To propose to customers resolution measures and settle customers' complaints

The contact information for filing a complaint, etc. with TLCM is as follows:

Tokyu Land Capital Management Corporate Planning and Administration Department

Address
: 6-21 Minami-Aoyama 2-chome, Minato-ku, Tokyo, 107-0062 Japan
Phone
: +81-3-5414-1832

(Mon-Fri, 9:30-18:00 except public holidays)

In addition to the procedures mentioned above, TLCM also handles customers' complaints for their settlements through the association described below. This association undertakes the task of settling complaints from the Japan Investment Advisers Association, of which TLCM is a member, and handles customers' complaints. To file a complaint through this association, please contact the following:

Financial Instruments Mediation Assistance Center

Address
: 1-13, Nihonbashi Kayaba-cho 2-Chome, Chuo-ku, Tokyo, 103- 0025 JAPAN
Phone
: 0120-64-5005 (From Japan only: toll-free)

(Mon-Fri, 9:00-17:00, except public holidays)

Securities and Exchange Surveillance Commission (SESC)

The Securities and Exchange Surveillance Commission (SESC) is within the Financial Services Agency (FSA), which is based on Article 54 of the Act for Establishment of the Cabinet Office and Article 6 of the Act for Establishment of the Financial Services Agency.

If you provide information for SESC, its website is the following:
https://www.fsa.go.jp/sesc/english/watch/index.html

Tokyu Land Capital Management Inc.
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